Terms of Service

These Terms of Service ("Terms") govern your use of aerhq.com and any drone services provided by AER Operations LLC ("AER Operations," "we," "us," or "our"). By accessing our website or engaging our services, you agree to these Terms.

Services

AER Operations provides commercial drone services including aerial photography, videography, mapping, inspection, agricultural monitoring, and related services. All flight operations are conducted by FAA Part 107 certified pilots in compliance with applicable federal, state, and local regulations.

Quotes and Agreements

Submitting a quote request through aerhq.com does not constitute a binding agreement. Services are confirmed only upon written agreement between AER Operations and the client, including agreement on scope, pricing, deliverables, and timeline. AER Operations reserves the right to decline any project at its discretion.

Payment

Payment terms are specified in each individual service agreement. Unless otherwise agreed in writing:

• A deposit may be required to secure scheduling
• Final payment is due upon delivery of completed work
• Late payments may incur additional fees as specified in the service agreement

Deliverables and Intellectual Property

Upon receipt of full payment, the client receives a license to use the deliverables (photos, video, data, reports) for the purposes agreed upon in the service agreement. AER Operations retains the right to use deliverables for portfolio and marketing purposes unless the client requests otherwise in writing prior to the project.

Weather and Rescheduling

AER Operations reserves the right to reschedule or cancel flights due to weather conditions, airspace restrictions, equipment issues, or safety concerns. In such cases, AER Operations will work with the client to reschedule at the earliest mutually convenient time at no additional charge.

Client Responsibilities

The client is responsible for:

• Providing accurate information about the project location, scope, and requirements
• Obtaining any necessary property owner permissions for flight operations
• Notifying AER Operations of any known airspace restrictions, hazards, or special conditions at the project site
• Ensuring personnel are clear of the flight area during operations

Limitation of Liability

AER Operations carries commercial liability insurance. Our liability for any claim arising from services provided shall not exceed the total amount paid by the client for the specific project giving rise to the claim. AER Operations is not liable for indirect, incidental, or consequential damages.

FAA Compliance

All drone operations are conducted in compliance with FAA Part 107 regulations and applicable airspace authorizations. AER Operations does not conduct operations that would violate federal aviation regulations. Clients may not request operations that would require violation of applicable law.

Model Releases and Privacy

When aerial operations may capture identifiable individuals in footage intended for commercial use, the client is responsible for obtaining any necessary model releases or permissions prior to the flight. AER Operations will make reasonable efforts to avoid capturing identifiable individuals when not required for the scope of work, but cannot guarantee complete exclusion in public areas. The client assumes responsibility for compliance with applicable privacy laws regarding the use and distribution of delivered imagery.

Data Security and Delivery

AER Operations delivers project files via secure methods including password-protected download links or encrypted cloud storage. Raw project data is retained for 30 days after delivery and then permanently deleted. Clients requiring longer retention, specific security protocols, or data handling agreements for sensitive projects should notify AER Operations prior to project commencement. AER Operations is not liable for unauthorized access to data after delivery to the client.

Cancellation Policy

Either party may cancel a scheduled project with at least 48 hours advance notice at no charge. Cancellations with less than 48 hours notice may result in a cancellation fee equal to 25% of the project total to cover planning, scheduling, and preparation costs. Projects cancelled after flight operations have commenced will be billed for the portion of work completed. AER Operations reserves the right to cancel any project at any time due to safety concerns, weather, regulatory restrictions, or equipment issues without penalty.

Force Majeure

AER Operations is not liable for delays or failure to perform services resulting from circumstances beyond our reasonable control, including but not limited to: severe weather, FAA-issued temporary flight restrictions, airspace closures, equipment failure, acts of government, natural disasters, or other events that make safe flight operations impossible or impractical. In such cases, AER Operations will work with the client to reschedule at the earliest feasible opportunity.

Indemnification

The client agrees to indemnify, defend, and hold harmless AER Operations LLC and its officers, employees, and agents from any claims, damages, losses, or expenses — including reasonable legal fees — arising from: (a) inaccurate or incomplete information provided by the client regarding the project location, scope, or site conditions; (b) the client's failure to obtain necessary property owner permissions; (c) the client's use or distribution of delivered imagery in violation of applicable law; or (d) any third-party claims arising from the client's direction of flight operations.

Dispute Resolution

In the event of a dispute arising from these Terms or any service agreement, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, the parties agree to non-binding mediation before pursuing litigation. Any litigation shall be conducted in Franklin County, Ohio under Ohio law. The prevailing party in any litigation shall be entitled to recover reasonable legal fees.

Governing Law

These Terms are governed by the laws of the State of Ohio. Any disputes arising from these Terms or our services shall be resolved in the courts of Franklin County, Ohio.

Changes to These Terms

We may update these Terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services after any changes constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms, please contact us at:

AER Operations LLC
hello@aerhq.com
aerhq.com